How to Send Tracking Number to Customer in WooCommerce: A Comprehensive Guide

In the world of e-commerce, providing excellent customer service is essential to maintaining customer satisfaction and loyalty. One of the key aspects of superior service is keeping your customers informed about their orders. In this comprehensive guide, we will walk you through the process of how to send a tracking number to a customer in WooCommerce. By the end of this article, you’ll know how to effectively manage tracking information and enhance your customer experience.

Why Sending a Tracking Number is Important

Tracking numbers play a crucial role in e-commerce. They allow customers to Read more about How To Hide Sku On Woocommerce Product Page monitor Read more about How To Delete All Woocommerce Products the status of their shipments, reducing anxiety and increasing trust in your store. When you promptly send tracking information, you are not only providing a service but also building a stronger relationship with your customers.

Methods to Send Tracking Numbers in WooCommerce

1. Using WooCommerce Shipment Tracking Plugins

The most straightforward way to send tracking numbers in WooCommerce is by using a plugin. Plugins automate the process, making it seamless and efficient. One popular option is the WooCommerce Shipment Tracking plugin. Here’s how to set it up:

• **Install the Plugin**: Go to your WordPress dashboard, navigate to Plugins > Add New, and search for “WooCommerce Shipment Tracking”. Install and activate the plugin.
• **Configure the Plugin**: Once activated, go to WooCommerce > Settings > Shipment Tracking. Here, you can configure the plugin settings to meet your specific needs, such as custom tracking messages, number formats, and carrier options.
• **Adding Tracking Information**: When processing an order, navigate to the order details page. You will see a new section called ‘Shipment Tracking’. Here, you can enter the tracking number and select the carrier. Once added, customers will receive an email with the tracking details.

2. Manually Adding Tracking Information

If you prefer not to use a plugin, you can manually add tracking numbers to your WooCommerce orders. This method might be suitable for stores with fewer transactions.

• **Access Order Details**: Go to WooCommerce > Orders and select the order you wish to update.
• **Add Tracking Information**: In the order details page, add the tracking number and carrier information in the order notes or a custom field.
• **Notify the Customer**: Once added, you can manually send an email to the customer with the tracking details. This can be done by customizing the order email template in WooCommerce.

3. Custom Code Solutions

For those comfortable with coding, a custom solution can provide greater flexibility. Here’s a simple example of how you might add tracking information through code:

 add_action( 'woocommerce_order_status_completed', 'custom_send_tracking_number', 10, 1 ); function custom_send_tracking_number( $order_id ) { $order = wc_get_order( $order_id ); // Replace with your logic to generate or retrieve the tracking number $tracking_number = '123456789'; $carrier = 'DHL'; 

// Add tracking number to order meta

update_post_meta( $order_id, ‘_tracking_number’, $tracking_number );

update_post_meta( $order_id, ‘_tracking_carrier’, $carrier );

// Send email to customer with tracking information

$to = $order->get_billing_email();

$subject = ‘Your Order Has Shipped’;

$message = ‘Your order has been shipped. Your tracking number is ‘ . $tracking_number . ‘ with carrier ‘ . $carrier;

wp_mail( $to, $subject, $message );

}

This code snippet hooks into the WooCommerce order status completion and sends an email to the customer with their tracking details.

Best Practices for Sending Tracking Numbers

• **Timeliness**: Ensure that tracking numbers are sent as soon as the order is shipped. This keeps customers informed and reduces inquiries.
• **Accuracy**: Double-check tracking numbers for accuracy to prevent any confusion or negative customer experiences.
• **Clear Communication**: Customize the email template to include clear instructions on how customers can track their order on the carrier’s website.
• **Follow-Up**: Consider sending a follow-up email to confirm delivery and request feedback. This can enhance customer satisfaction and provide valuable insights.

Conclusion

Sending tracking numbers in WooCommerce is an essential part of the customer journey that can significantly impact their shopping experience. Whether you choose to use a plugin, manually add information, or implement a custom solution, the key is to ensure the process is efficient and customer-centric. By following the steps outlined in this guide, you can enhance trust, improve satisfaction, and ultimately drive more business to your WooCommerce store.

Implement these strategies today and watch your customer satisfaction soar!